Shipping & Returns

Please allow 15-30 days for your order to arrive. If 30 days has gone by since your order date, you can contact us via our support page. 

We source products from all over the world to bring you special offers and the lowest prices. This means sometimes you have to wait a little longer to get your order but it's always worth it!

Shipping cost

AU S&T GIFT is very proud to offer FREE delivery worldwide on all orders over US$49+. Orders less than US$69 incur a flat rate shipping cost of US$4.99. The cost of which can be estimated in your shopping cart

Dispatch and delivery times

Orders are usually dispatched within 3 business days – We endeavor to get your order to you ASAP.

Delivery times once your order has been dispatched depend on delivery location. Estimated delivery time is between 15 to 30 days. Please consider any holidays that might impact delivery times

Please note delivery times are estimates only and may be impacted by delivery to regional areas and any customs delays.

Please let us know if you need your order urgently and we will let you know if we can meet your deadline. In 90% of cases the answer is yes.

Cancelling an Order

Due to the personalized nature of our products we offer free cancellations up until the point that production is commenced. Unfortunately after production has commenced we are unable to refund your order.

If your order is for non-personalized products we are able to cancel your order if your items are yet to be shipped.

Returns & Exchanges

Please note as we are unable to offer refunds or exchanges for personalized products once the production process has commenced unless the mistake was an error on our part.

For non-personalized products, if the item is not as described or doesn’t meet the purpose it is intended for, please contact our customer service via email (

You have 30 days to issue your enquiry from the date of products arrival

Returns and Exchanges run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you a new one or give your money back.

All shipping charges and governmental taxes are non-refundable.

Then, if possible, you can donate your product to a local charity or recycle it.

If you are for any reason unhappy with your purchase please email ( and we will do our very best to resolve any issues.

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